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Frequently Asked Questions
Frequently Asked Questions
Tickets: Receipt and Technical Issues
I didn't receive my ticket after purchase. What should I do?
I accidentally deleted my tickets and cannot recover them.
The platform gives an error during purchase, or I cannot access the website.
Refunds, Vouchers and Exchanges
What is the refund policy for tickets?
Can I get a voucher instead of a partial refund?
I have a sudden emergency and cannot attend the concert.
I bought a ticket for the wrong city or date. Can I transfer it to another concert?
Ticket Categories and Prices
I accidentally bought an 'Under 30' ticket but I am over 30. What should I do?
Do you offer discounts for students or AHV/AVS?
Before the Concert โ Seats and Logistics
Are seats numbered or is it first-come, first-served?
I cannot tell which is the row number and which is the seat number.
What time should I arrive?
The concert is sold out. Is there a waiting list?
Accessibility and Families
Are the venues wheelchair accessible? Does the accompanying person need to buy a ticket?
Can I bring small children (up to 6 years old)?
Can I bring children between 7 and 18 years old? Do they need a ticket?
Other
Can I take photos or record the concert?
Do you perform at private or corporate events?